Refund Policy

Effective Date: 7/26/2026

At Integrity Tax Software, we strive to provide high-quality tax software, training, and support. Because our products are digital and access is provided immediately after purchase, please review our refund policy carefully before completing your purchase.

14-Day Money Back Guarantee

Customers may request a refund within fourteen (14) calendar days of the original purchase date.

To be eligible for a refund:

  • The request must be submitted within 14 calendar days of the original purchase.
  • The purchase must have been made directly through Integrity Tax Software.
  • The account must be in good standing and not in violation of our Terms of Service.

Non-Refundable Items

The following are not eligible for refunds:

  • Refund requests made more than 14 calendar days after the original purchase date.
  • Software renewals after the 14-day refund period.
  • Annual Federal Tax Refresher courses or other completed training programs.
  • Setup fees, onboarding fees, implementation services, consulting, or custom configuration services that have already been performed.
  • Third-party fees, including but not limited to bank enrollment fees, EFIN-related fees, IRS fees, transmitter fees, fingerprinting, PTIN fees, or other government or third-party charges.
  • Add-on products or services that have already been delivered or activated.
  • Any software license that has been suspended or terminated due to a violation of our Terms of Service.

Refund Process

To request a refund, email accounting@integritytaxsoftware.com and include:

  • Your full name
  • Company name (if applicable)
  • Order or invoice number
  • Date of purchase
  • Reason for the refund request

Refund requests are typically reviewed within 3 to 5 business days. If approved, refunds will be issued to the original payment method. Depending on your financial institution, it may take an additional 5 to 10 business days for the funds to appear in your account. Offering a defined refund window is common for digital software products, especially when access is provided immediately after purchase. 

Subscription Cancellations

You may cancel future renewals at any time. Cancellation prevents future billing but does not automatically entitle you to a refund for the current subscription period after the 14-day refund window has expired.

Chargebacks

If you believe you were charged in error, please contact us before initiating a chargeback with your financial institution. We are committed to resolving billing concerns promptly.



Changes to This Policy

Integrity Tax Software reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website and become effective immediately upon publication.

Contact Information

Integrity Tax Software
3201 Palmer Hwy Suite 124, Texas City TX, 77590
accounting@integritytaxsoftware.com
(346) 246-4993

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